Shipping Policy

Goture aims to deliver within the time period indicated upon checkout. However, due to unforeseen circumstances, we cannot guarantee that all orders will be delivered within the time period specified. We shall not be held liable for any losses, costs, damages, and other charges as a result of late delivery. If you are not present upon delivery, we may release the package to any authorized recipient upon presenting the following:

Valid ID of authorized recipient

Valid ID of Customer who placed the order

Signed authorization letter

 

If any or all of the above mentioned requirements are missing, we will not release or leave the package and we may leave a failed delivery card with contact details and/or instructions for re-delivery at a later date.

 

You will be sent an email upon dispatch from our warehouse in order to inform you that your package is on its way to the shipping address you specified upon checkout.

Estimated Shipping Time

About United States Shipments

Our US warehouses are located in New Jersey (U.S.), Ontario(U.S.) and XiaMen(China). Delivery time depends on your location and warehouse inventory. We offer free shipping. All you need is to provide us with a correct street address (not a PO Box) and contact details when checkout.
Take a look at the table below of estimated transit time for ground shipments. We are not responsible for deviations from estimated transit times.

Warehouse Address Carrier Estimated Shipping Time
New Jersey (U.S.), Ontario(U.S.) FEDEX, USPS 5-10 days
XiaMen, China DHL 10-18 days
EMS, ETK 15-25 days

 

About Europe Shipments

Our Europe warehouses are located in  XiaMen(China). Delivery time depends on your location and warehouse inventory. We offer free shipping. All you need is to provide us with a correct street address (not a PO Box) and contact details when checkout.
Take a look at the table below of estimated transit time for ground shipments. We are not responsible for deviations from estimated transit times.

Warehouse Address Carrier Estimated Shipping Time
XiaMen, China DHL 10-18 days
EMS, ETK 15-25 days

 

About Customs, Duties, & Taxes

When ordering from KEMIMOTO, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record, and must comply with all laws and regulations of the destination country. Orders shipped except the United States and Canada may be charged import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be charged to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we can't control these charges and predict what they may be. Customs policies are different from country to country. For more information, contact your local customs office. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Shipping Support

Our site is always available for whenever you want to upgrade your ride. That means your orders can be placed 24/7/365. However, if delayed delivery or out of stock, we will contact you. Our passionate customer support team is happy to help with any questions or concerns. If you'd like to speak with a member of our support team, please visit our contact us page.

COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.